My Librarian Appointment Request

Do you need one-on-one personal assistance from a librarian? Whether you need help downloading an ebook, an introduction to Microsoft Word, or an in-depth demonstration of how to use the library's databases, our librarians can help you accomplish your goals. BCPL is pleased to offer My Librarian, a free 60-minute session with a librarian, by appointment at any of our 19 branches throughout Baltimore County.

 

In order to receive the best possible service, we recommend having a valid Baltimore County Public Library card. Don't have a BCPL card? Our staff at any branch can assist you or you can complete the online registration.

 

Terms of service:
 

  • A librarian will contact you within three days to set up an appointment.
     

  • You may be contacted by phone or email for more information prior to setting up an appointment and to determine whether an appointment is the best option for you. For quick email or phone questions, please use our Ask a Librarian service.
     

  • Please note: My Librarian is not a research or a tutoring service. It is a service designed to guide you and help you get started with library resources and technology.
     

Unlock the library. My Librarian.

 

If you have other questions about this service, please see our frequently asked questions.

 

 








Please list three days and times of day (example: Tuesdays between 7 and 9 p.m.) that would be convenient for us to meet with you.
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Revised: May 2, 2017

 

 

 

Frequently Asked Questions

 

  1. Who can make a My Librarian appointment?
     
    This free service is available to anyone. Participants are encouraged to sign up for a library card in order to make the best use of BCPL resources and services. Apply for a library card at any of our 19 branches or click here to apply online.
     
  2. Is there anything I can’t get help with?
     
    This is not a research or a tutoring service. My Librarian is a service designed to help participants get started using library resources and technology.
     
  3. Do you offer instruction with computers or tablets?
     
    Yes. Downloading an e-book, setting up an email account, or navigating a website are all included in the My Librarian service. A librarian can also help customers get started with the Microsoft Office software available on all BCPL public computers.
     
  4. Who will be helping me?
     
    After reviewing an appointment request, we will determine the best librarian to help you, based on expertise and availability.
     
  5. How long will my appointment be?
     
    Appointments usually last around 60 minutes. If more time is needed, another appointment may be scheduled.
     
  6. How do I make an appointment?
     
    Complete the online appointment request and include as much detail as possible. Within three days, a librarian will contact you with more information or to set up an appointment. If needed, a librarian at any of our branches can help complete the appointment request form.
     
  7. Where will my appointment take place?
     
    This service is available at all 19 BCPL branches. Please choose the branch that is most convenient.
     
  8. I need to cancel my appointment. What is the best way to do this?
     
    Please call the branch where you made the appointment. Click here for branch contact information.